With
research firms projecting e-commerce revenues of more than $100 billion in
2010, businesses large and small are considering jumping into the electronic
commerce marketplace.
The Internet is quickly becoming a crucial factor in many small companies'
growth strategies. According to an e-merchant study released earlier this
year by Internet market research firm Keenan Vision, the number of e-merchants
will number 400,000 in 2008.
Yet, building an electronic storefront may seem particularly daunting to
small businesses and retailers as the maze of e-commerce products and services
available makes it easy for a merchant to get lost. Many small companies
find building and hosting a Web site on their own to be cost-prohibitive,
and generating traffic to their sites can also prove to be a difficult undertaking.
Clearly, building the right foundation for successful e-tailing takes careful
consideration and solid strategy, but the step-by-step process that follows
should help demystify the process and provide an easy-to-follow guide.
It's also important to note that a full-service transactional Web site may
not necessarily be the right strategy for all merchants. If you do not have
products or services that lend themselves to the Web or if selling online
is not a key objective for your company, you may want to consider a "brochure" site
that promotes your business and helps create foot traffic at your brick-and-mortar
office or shop. A brochure site does not sell products or services online,
but instead is meant to be informational and serve as an advertising/promotional
tool.
5 Basic Steps
There are five basic steps to complete before transacting business on your
Web site. You may select separate vendors to assist you in each step or look
for a vendor that provides an integrated solution. Choosing one vendor that
offers a suite of e-commerce services can simplify the process (and save
time and money).
The following outlines the steps you need to consider when moving your business
online.
1. Domain Name Registration
What's in a name? Plenty when you are an e-tailer. It is not only your company's
brand name, it's also your address in cyberspace. Once you've selected what
that name will be, you must register it with InterNIC, the agency that registers
and maintains a database of domain names. You can obtain a domain name directly
from one of many providers, and NetworkSolutions.com and Register.com are
just a few examples of these registrars. However, your Internet Service Provider
or your e-commerce service vendor(s) will often perform this task for you.
2. Web Store Design
The key decision at this step is to determine whether you plan to build
your site yourself or have a provider build it for you. If you choose to
build your site yourself (either by purchasing a related software package
or using a "browser-based" store-building package that you download
from the Web), keep in mind you will not only have the initial task of construction
but also the ongoing responsibility of making modifications to the site.
With many Web building services and software products available to assist
businesses in designing a Web Store, you do not have to take on this project
by yourself. However, even with a Web building service provider, you still
must consider several critical issues to ensure that the site you build meets
your vision and needs:
What products/services do you want to sell? What do you want the look and
feel of your logo and your site overall to be? What type of navigation tools
do you want to use? By what forms of payment do you wish to transact business?
How are you going to calculate tax and shipping charges?
Once you've made these decisions, you are ready to develop your product
catalog. You'll need to provide necessary information on each product, i.e.
description, color, size and price. This catalog is expandable, so that you
may add to it as your business and product offering grows.
After the product catalog is completed, your Web building vendor can publish
your Web site online.
3. Server Hosting
Another major decision that businesses joining the electronic marketplace
must face is whether to buy a server and host their Web site in-house, or
to outsource the entire operation to a service provider. For many smaller
businesses, outsourcing is the most viable and cost-effective option. Establishing
your own operation is complicated and can take several months to set up,
whereas using a hosting service can take less than an hour to set up. It
will also speed the time it takes customers to download pages on your Web
site, improving the customers' experience on your site.
4. Payment Solutions
In order to become truly e-commerce enabled, you must have the following:
Payment software, a merchant account, payment processing services and a gateway
to connect all these elements of the payment process. You also will need
cash register software to help easily calculate sales tax as well as shipping
charges, and may want to include a shopping cart function as well.
In order to start transacting business and accepting payments, you must
first open an account with a merchant bank. Checking out dozens of merchant
banks to find the one for you can be an arduous process, but a fully integrated
solution eliminates the need for this task.
Once you have established an account, your merchant bank retains the services
of a payment processing company to "acquire" transactions of your
customers, secure the funds from the customers' credit card issuer and place
that money into your merchant account. This is the last part of the payment
solutions equation
5.
Traffic Coverage
No matter how great your
web site is, no one will come to it if they don't know you are there. This
is where driving traffic and transactions becomes an essential element of
your e-commerce plan.
The first step in building traffic is registering your site with search
engines. Again, there are vendors that will do this for you. For registration,
you will need to think of "META tags" or key words that will be
associated with your site.
In addition, one old rule that still holds true in the virtual economy is "Location,
location, location." Much like putting your store in a real shopping
mall, having your storefront in a shopping portal not only gives higher visibility
but helps draw in "window shoppers."
Another advantage of being a part of a virtual mall is the possibility of
cross promotions with other e-stores. You can establish relationships with
sites that reach a similar demographic group and offer premiums in exchange
for links, referrals and demographic information. For instance, you and another
e-merchant could include taglines about each other's stores in your purchase
confirmation e-mails.
In Conclusion...
Now that you've read about the five stages of building an electronic storefront,
take a deep breath. These five steps may sound a bit cumbersome, but remember,
you can streamline that process by using an integrated e-commerce solution.
Companies such as First Data Merchant Services take you through every step
with just one provider and one bill. Best of all, you can start transacting
business in less than a day.
Congratulations. After completing these five steps of development, your
electronic storefront is open and ready for business, 24 hours a day, seven
days a week, accessible to the millions of consumers logging onto to the
Internet each day